News, helpful links & policies

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News

New Online Booking System

Coming 17th November 2025

Our new online booking system aims to improve patient care and streamline our practice systems.

For appointment bookings and enquiries please call during clinic opening hours or book online now.
Read more about the Automed App – Coming soon:

Enhancing the patient/doctor connection

Bay Village Medical Centre has partnered with AutoMed to improve patient care and communication through a secure and confidential app. The new AutoMed App can supply patients with health reminders, appointment reminders, test result follow-ups, awareness messages and more.

You can download the AutoMed App in the App store or Google play
Just follow these 3 simple steps:

Step 1
Ask our friendly reception team to send you an invitation to the AutoMed App.

Step 2
Download the app from the App Store or Google Play and create an account.

Step 3
Accept the secure invitation which will be sent from AutoMed – It will be specific to Bay Village Medical Centre.

That’s it! You are now connected via the AutoMed App and can manage your appointment bookings and more.

Bay Village Medical Centre

Helpful Information Brochures

Please find our range of brochures that contain great information about our medical centre and our approach to your care. The range of brochures contain helpful information in relation to appointment bookings, results, fee information, policies and more.

You can download, view and print these brochures at home for your convenience:

Helpful links & resources

Here are some very helpful links on a wide variety of health topics.
If you have any further questions, please ask your doctor.

• MyHealth
• Health Direct Australia
• Better Health Channel
• Medicare Australia
• Department of Veteran Affairs
• National Prescribing Service
• National Disability Insurance Scheme

• Alzheimers Australia
• Arthritis Australia
• Cancer Council of NSW
• DermNet NZ (Dermatology)
• Diabetes Australia
• The Gut Foundation
• Healthy Eating
• Heart Foundation
• Immunise Australia
• National Asthma Council
• Osteoporosis Australia
• Quitline (Smoking)

• Family Planning NSW
• Jean Hailes Foundation for Women’s Health
• National Breast & Ovarian Cancer Centre
• Australian Women’s Health Network
• Health NSW – Women’s Health
• Women’s Health NSW

• Royal Children’s Hospital Kids Health Information
• Sydney Children’s Hospital
• The Sydney Children’s Hospital Network
• Immunisation Calculator
• Sids and Kids Australia

• Blackdog Institute
• Beyond Blue
• SANE Australia
• Suicide Call Back Service
• Lifeline

• Smart Traveller
• CDC travel vaccination check
• WHO international travel and health

Practice Policy Information

The team at Bay Village Medical Centre are committed to protecting the privacy of our patients. Information collected is kept strictly confidential and used only for the medical and health care of patients.

View Bay Village Medical Centre Privacy Policy (118kB PDF)

Walk-in/Urgent appointments are welcome and will be triaged at reception according to patient needs.

We understand that urgent medical care needs arise – Please contact us as early as possible to ensure we can meet your needs and let other patients know we may need to delay their appointment.

National Home Doctor Service – For urgent medical care when your GP is closed:

We understand from time to time events occur that may stop you from attending your doctor’s appointment. Please contact us soon as possible if you are unable to attend so we can offer your appointment to another patient in need of medical care.

No show fee – Patients that do not attend their appointment will be subject to a $50 fee. Multiple occurrences may result in the patient receiving a letter and incurring cumulative fees as well as being asked to find another medical practice.

Bay Village Medical Centre staff may communicate with patients via electronic means using third party software. Information collected is kept confidential and used only for the medical care of patients.

View Bay Village Medical Centre Communication Policy (141kB PDF).

Patient Health Information Management Policy – When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. In certain circumstances we may share it with third parties to assist in the management of your health.

Our main purpose for collecting, using, holding, and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits, accreditation and business processes (eg staff training).

View Health Information Management Policy (PDF 197kB).

As a part of our constant improvement approach to patient care we encourage you provide feedback. As a first point of contact please call our friendly reception team on (02) 4334 3222.

Alternatively contact NSW Health Care Complaints Commission:

Visit their website – hccc.nsw.gov.au
Call: 1800 043 159

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